Updated 12 July 2017
Background
The Molesey Dental Practice Limited is in East Mosley and provides NHS treatment to patients of all ages.
There is access for people who use wheelchairs and access for people who have pushchairs on the ground floor of the practice. Public Car parking spaces, including for patients with disabled badges, are available near the practice.
The dental team includes 3 dentists, 1 Orthodontist. 2 Hygienists, 5 dental nurses and one receptionist. The practice has four treatment rooms; one is on an upper floor via a staircase.
The practice is owned by an individual Dr Michael Anthony Crowley who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we collected 4 CQC comment cards filled in by patients and spoke with 2 other patients. This information gave us a positive view of the practice.
During the inspection we spoke with two dentists, two dental nurses and the practice manager who is also the principle dentist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: from 8.30 am to 17.00 pm Monday to Friday and alternate Saturdays mornings.
Our key findings were:
- The practice appeared mostly clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
There were areas where the provider could make improvements. They should:
Review the practice’s systems in place for environmental cleaning taking into account current national guidelines.
Review the security of NHS prescription pads in the practice and ensure there are systems in place to monitor and track their use.