• Dentist
  • Dentist

Archived: The Molesey Dental Practice

4 Seymour Road, East Molesey, Surrey, KT8 0PF (020) 8979 6573

Provided and run by:
Dr Michael Anthony Crowley

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 12 July 2017

Background

The Molesey Dental Practice Limited is in East Mosley and provides NHS treatment to patients of all ages.

There is access for people who use wheelchairs and access for people who have pushchairs on the ground floor of the practice. Public Car parking spaces, including for patients with disabled badges, are available near the practice.

The dental team includes 3 dentists, 1 Orthodontist. 2 Hygienists, 5 dental nurses and one receptionist. The practice has four treatment rooms; one is on an upper floor via a staircase.

The practice is owned by an individual Dr Michael Anthony Crowley who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we collected 4 CQC comment cards filled in by patients and spoke with 2 other patients. This information gave us a positive view of the practice.

During the inspection we spoke with two dentists, two dental nurses and the practice manager who is also the principle dentist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: from 8.30 am to 17.00 pm Monday to Friday and alternate Saturdays mornings.

Our key findings were:

  • The practice appeared mostly clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

There were areas where the provider could make improvements. They should:

Review the practice’s systems in place for environmental cleaning taking into account current national guidelines.

Review the security of NHS prescription pads in the practice and ensure there are systems in place to monitor and track their use.

Overall inspection

Updated 12 July 2017

We carried out this announced inspection on 20 June 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team and Healthwatch that we were inspecting the practice. NHS England provided information which we took into account.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.