Archived: Standon Gardens Domiciliary Services

Updated 9 March 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was undertaken by one inspector and took place on 15 February 2018. The inspection was announced. We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. At the time of our inspection eight people were receiving personal care support from the service.

Whilst planning the inspection we used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also looked at the information we held about the service and the provider, including notifications the provider is required to send us by law about significant events at the home. We reviewed this information when we planned the inspection.

We spoke with three people who used the service, the registered manager, the general manager, a support manager who also provided care and a member of care staff. We looked at three care plans to see if they reflected the care people received. We also looked at records related to the management of the service including two recruitment files to check that a suitable employment process was in place.

Updated 9 March 2018

Standon Gardens is a group of 25 apartments for older people. Standon Gardens Domiciliary Services offers personal care to people who live in the apartments. Not everyone using Standon Gardens Domiciliary Services receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

At our last inspection14 January 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People’s care was planned to suit their needs and keep them safe. Staff understood their responsibility to protect people from harm and poor care. The provider followed recruitment processes to ensure staff were suitable to work within a caring environment. People received their medicines because there were arrangements in place for safe storage, administration and stock control.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People who requested support with their meals were provided with a choice of nutritious food which they enjoyed. Staff liaised with health care professionals to help people maintain their health and wellbeing.

Staff provided kind, compassionate and considerate care. People were given opportunities to voice their opinions and were confident that if they raised a complaint they would be listened to and it would be investigated thoroughly.

People and staff felt supported by the management arrangements in place. An open and inclusive environment was provided for people and staff. There were audits in place to monitor the quality of the service to drive improvements in care.

Further information is in the detailed findings below