The Care Quality Commission

Archived: The Penant

7-9 Harold Road, Clacton-on-sea, CO15 6AJ (01255) 479926

Provided and run by:
Achieve Together Limited

All Inspections

17 October 2013

During a routine inspection

We met the three people who used the service and spoke with one of these people about the care and support they were provided with. The person told us that they were living in the service and said, "Yes, I like it."

We saw that people were involved in the decisions about the care they were provided with. We saw that the staff interacted with people in a caring, respectful and professional manner.

We looked at the care records of three people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights. We saw that the provider worked with other professionals who were involved in people's care to ensure that they were provided with a consistent service. We found that people were supported to take their medication at the prescribed times.

The service had systems in place to address people's complaints and comments.

There were sufficient staff numbers who were trained to meet the needs of the people who used the service.

The manager told us that they were planning to close the service and two of the people and staff would be moved to another of the provider's services. The third person's placing authority were looking for an alternative placement for them to move to.

6 February 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. This was because the people living at the home had complex needs which meant that they were not able to tell us their experiences. We spoke to people living at the home and were able to observe staff supporting people.

We saw that the people living at the home were supported and encouraged to exercise choice in their day to day lives. Independence was also promoted and staff worked with people to achieve this. People received the care, support and treatment they needed and this was provided in an individual way.

During the course of our inspection we saw that people were supported to express their views and choices by whatever means they were able to and staff clearly understood each person's behaviours and their way of communicating their needs. Staff looked after people's healthcare needs in a proactive way.

The staff team were well trained and supported to carry out their role.

The provider had effective systems in place to monitor the quality and safety of service that people received.

12 December 2011

During a routine inspection

Some people with whom we spoke had limited verbal communication skills but were

able to participate in a conversation and we noted their non verbal cues.

Staff with whom we spoke told us that people's privacy, dignity and independence are

respected and that their views on the support and care they receive are taken into

account.

People told us that they were satisfied with the level of care and support they received

at The Penant. One person with whom we spoke told us "The care is very good here."

Those people with whom we spoke said they could choose whether or not to join in

activities and could spend time alone in their room pursuing their own interests if they

preferred.

People spoken with indicated that they were happy with their rooms and found them comfortable and that they were well looked after by the staff at The Penant.