Archived: Newtown House

People we spoke with told us that the staff treated them with dignity and respect. One person told us, "I don't think you could get any better anywhere".

We saw that people were fully involved in decisions about their care. We found that care and treatment was planned in a way which ensured people's safety and wellbeing and was reviewed on an ongoing basis. We saw that meetings were held with people who lived at Newtown House and they had opportunities to contribute to the planning of activities.

We found staff received appropriate professional development, supervision and their work was regularly observed and monitored. One person who lived in Newtown House told us, "The staff here and the care they give are the best".

Everyone we spoke with said that they would have no hesitation in making a complaint and would feel able to talk with staff and the manager of the home. We saw that staff listened to people who lived in the home and their relatives and responded to any issues of concern.

We observed staff providing care and support to people throughout the inspection. There was a calm, friendly atmosphere around the home and people were seen to respond positively to the staff throughout. The building was clean and well maintained. People we spoke with said 'They clean your room when you leave it' and 'The home is always clean.'

People told us the staff treated them with dignity and respect. One person said about the staff 'The staff are grand, lovely, everyone of them.'

We saw people were fully involved in any decisions about their care. One person said 'The staff contacted my social worker when I wanted to ask them questions.' We also found care and treatment at the home was planned and delivered in a way which ensured people's safety and welfare.

People's nutritional needs were met. Comments from people included 'The food is good,' and 'They (the staff) always offer drinks and snacks throughout the day.'

We found staff were supported by the manager with regular meetings and training. This helped them carry out their roles effectively.

Everyone we spoke with living in the home said they would have no hesitation in making a complaint if they were unhappy.