• Care Home
  • Care home

Grove House Residential Care Home

Overall: Requires improvement read more about inspection ratings

215 Tamworth Road, Keresley, Coventry, West Midlands, CV7 8JJ (024) 7633 5600

Provided and run by:
Ratan Care Homes Limited

Report from 7 August 2024 assessment

Ratings

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Requires improvement

Our view of the service

Date of assessment : 12 August 2024 to 15 August 2024. Grove House Residential Care Home is a residential care home providing accommodation for persons who require nursing or personal care. It is registered to provide care for up to 29 older people. At the time of our assessment there were 18 people living in the home. This assessment was prompted in part by notification of a significant incident at the service. This assessment did not examine the circumstances of the incident but looked at the overall safety and governance of the service. Whilst we found action had been taken to address some issues identified at our last inspection, we found 2 continued breaches of the legal regulations in relation to safe care and treatment and good governance. A lack of an effective quality assurance system meant shortfalls in service provision had not been identified to ensure compliance with regulations and improve standards of care. Significant risks identified by external organisations in relation to fire and the management of Legionella had not been addressed in a timely way. Processes to support safe medicines practices and risk management needed to be improved to minimise the risk of harm. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

People's experience of this service

During the assessment we spoke with 5 people and 6 relatives. Despite our concerns about the management of health and safety issues, we received positive feedback from people and their relatives. People told us they felt safe living at Grove House Residential Care Home and relatives spoke of good communication with managers and staff. Relatives told us they were involved in planning their family member’s care and spoke positively about the continuity of care when their family member moved between services.