The Care Quality Commission
  • Care Home
  • Care home

Archived: Oxton Grange Nursing Home

Overall: Good read more about inspection ratings

51-53 Bidston Road, Oxton, Birkenhead, Merseyside, CH43 6UJ (0151) 653 9000

Provided and run by:
Springcare (Birkenhead) Limited

All Inspections

25 March 2015

During a routine inspection

The inspection took place on 25 March 2015 and was unannounced. Oxton Grange Nursing Home is registered to provide accommodation and nursing care to 60 people with dementia. There are 60 bedrooms and some bedrooms could be shared. All have private washing facilities.

The manager was registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We last inspected the care home on 28 November 2013. At that inspection we found the service was meeting all the essential standards that we inspected.

Some people had lived at Oxton Grange for a considerable time and considered it to be their home, others had moved in more recently. There was a team of 21 staff on duty on the day of this inspection, nine care staff, the manager and two unit managers, the activities coordinator, the chef and kitchen assistant, three cleaners and the two maintenance people. All of the staff had completed induction training and received regular training by the provider.

The staffing levels were sufficient in all areas of the home at all times to support people and meet their needs and everyone we spoke with considered there were enough staff on duty.

The home used safe systems of recruiting new staff. They had an induction programme in place that included training staff to ensure they were competent in the role they were doing at the home.

People were able to see their friends and families when they wanted and there were no restrictions. Visitors were seen to be welcomed by all staff throughout the inspection.

The thirteen staff we spoke with were able to tell us the action they would take to ensure that people were protected from abuse. All staff had received training about safeguarding. We found that medicines were managed safely and records confirmed that people received the medication prescribed by their doctor. Records we looked at showed that the required safety checks for gas, electric and fire safety were carried out.

The six people we spoke with confirmed that they had choices in all aspects of daily living. Menus were flexible and alternatives were always provided for anyone who didn’t want to have the meal off the menu that was planned. People we spoke with said they had plenty to eat. The food we tasted was well presented and tasted good.

The seven care plans we looked at gave details of people’s medical history and medication, and information about the person’s life and their preferences. People were all registered with a local GP and records showed that people saw a GP, dentist, optician, and chiropodist as needed.

The expert by experience commented, “The home is well run and all of the people told me they were ‘safe, very safe’. I spent time talking to people and visitors who were all extremely positive about Oxton Grange Nursing Home. All staff were friendly and provided care in a respectful way. The lunch was good and people were happy with the food provided and there was plenty”.

28 November 2013

During a routine inspection

We spoke with five people who lived at the home and two relatives. People told us they felt respected and that staff were polite and patient. Comments included: 'The staff are very nice, very polite and helpful. They help me to remain independent and let me do the things I am able to do' and 'Staff knock on my door before they come in and they are patient and understanding'.

We looked at the care records of the people we spoke with. People received a full and informative assessment before they started to use the service and care plans were drawn up from the information obtained. Care plans covered physical, emotional, mental health, social and behavioural needs and risks were identified and managed. There were clear instructions to staff about what was required to meet each person's needs and risk. Staff we spoke with described people's needs and how they managed any risk and this corresponded with information we read in their care records. We saw that care plans were reviewed regularly and relatives were involved in the review process.

Staff were able to describe the different forms of abuse and were able to tell us how they would report an issue of concern. They knew where to access the safeguarding and whistle blowing policies and we saw up to date copies of these available in the staff offices.

We found that staff were encouraged and supported to progress in their careers and that training was provided regularly. This meant that people were cared for by staff who were supported and appropriately trained.

We reviewed the complaints audit log which held information about complaints and noted that there had been no formal complaints for the current year. We discussed this with the home manager who told us that most complaints were dealt with informally because the home had an 'open door policy'.

14 February 2013

During a routine inspection

People who used the service and their relatives whom we spoke with told us they were happy living at the home, were well cared for and treated with dignity and respect. People told us:

'It's excellent, they look after me very well',

'The staff are marvellous, they are very kind and we can have a joke together',

'Excellent, it's a delightful place',

People told us they were asked for their consent and were involved in deciding their care and every day living activities such as what time to get up and level of assistance needed with personal care.

We observed that people were well cared for and treated with dignity and respect. People's needs were assessed, planned and reviewed. Records of people's care, medicines management and staff records were accurate and up to date. Medicines were stored and managed safely.

People were cared for by sufficient numbers of suitable staff. We found the premises were clean, pleasant and well maintained, maintenance record and contracts were in place and up to date.

18 July 2011

During a routine inspection

People told us that they were happy with the care and support they get. One person told us that she sees her doctor regularly.

One person told us that they had lived in the home for a while; they said that the staff look after them well. One person told us that things couldn't be better.

People told us that they enjoy the food they have; one person told us that they get plenty to eat sometimes too much.

People we spoke with told us that they felt safe; one person told us that they could always speak with staff if they had any worries about anything.

One person spoken with told us the home was always clean and tidy.

People told us that they get their tablets when they need them.

People we spoke with told us that they feel safe living in the home and that staff were very kind.

People we spoke with living in the home told us that they were often asked if they were satisfied with things in the home.

One person we spoke with told us that when they are unhappy they speak with the staff. One person told us that staff are very helpful if they have a problem.