Heywood Lodge

Updated 28 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Heywood Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service does not provide nursing care.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed information we had received about the service since the last inspection. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and two relatives about their experiences of the care provided. We spoke with the registered manager and three members of staff. We reviewed a range of records. This included two people’s care records and medicine records. We look at two staff files in relation to recruitment and staff supervision. We also reviewed a variety of records.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 28 November 2019

About the service

Heywood Lodge is a residential care home providing personal care to 5 people aged 65 and over in one adapted building. The service can support up to 7 people.

People’s experience of using this service and what we found

People informed us they received a consistently good service and felt safe with the support they received from the staff.

Each person had a care plan containing a risk assessment. Staff were aware of people’s needs and how to support them. This included recorded information in the care plans regarding people’s prescribed medicines and staff had received training in the administration of medicines. Staff were recruited through a robust recruiting procedure. People informed us that there were sufficient members of staff on duty at all times to support them.

Staff knew people well and provided support to them in the way they wished. People’s individual needs and preferences were recorded and understood by the staff. Support was provided which ensured people received nutritious food and drinks of their choice. Staff were supported through planned training, supervision and a yearly appraisal.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were involved in decisions about their care and staff sought appropriate consent and asked people what help they needed. People received care that respected their privacy and dignity as well as promoting their independence wherever possible.

Each person had an individual care plan including an assessment of their needs, risk assessment and detailed information about how to achieve agreed goals. People told us that their personal care and support was provided in a way which maintained their privacy and dignity. People spoke positively about the way staff treated them and reported that they received appropriate care. Staff demonstrated a good knowledge and understanding of the people they cared for and supported,

The service had a complains policy which had been designed so that it could be understood and used by the people using the service.

The service was well-led by a dedicated manager who demonstrated understanding and commitment to the needs of the people who used the service. The registered manager carried out audits of the service activity and sought the views of the people using the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good and the report was published on (8 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow-up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.