The Winsor Nursing Home

Updated 11 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

The Winsor Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Winsor Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We looked at the information we had received from and about the service since the last inspection.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who lived at the home and 4 visiting relatives. We also spoke with 7 members of staff and received feedback from 2 healthcare professionals.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at a variety of records relating to people’s individual care and the running of the home. These included 3 care and support plans, 2 staff recruitment files, a sample of medication records, minutes of meetings and health and safety records.

Updated 11 July 2023

About the service

The Winsor Nursing Home is a residential care home providing personal and nursing care to up to 40 people. The home specialises in the care of older people.

At the time of the inspection there were 30 people living at the home.

People’s experience of using this service and what we found

People were very happy with the care and support they received at The Winsor Nursing Home. People felt safe and respected by staff.

Since the last inspection there had been improvements to social stimulation offered to people. There was a variety of activities and events which people could join in with.

Staff morale was good which created a nice atmosphere for people to live in. People told us staff were always happy and friendly. Visitors said they were always made welcome.

People received their medicines safely from trained nurses who had their competency assessed on a regular basis.

There were enough staff to ensure people received care and support promptly when they needed or requested it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were able to make choices about their day to day lives and follow their preferred routines.

Each person had a care plan which had been personalised to take account of their needs and wishes. This helped to make sure staff had the information they needed to provide person centred care.

The provider had effective systems to monitor quality and plan ongoing improvements.

Rating at last inspection The last rating for this service was good (published 19 October 2018.)

Why we inspected

This inspection was prompted by a review of the information we held about this service and the length of time since the last inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

This was a focused inspection to look at the key questions of safe, responsive and well led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has not changed from good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Winsor Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.