18 February 2014
During an inspection in response to concerns
We saw that the provider did not have systems in place to obtain consent from people in relation to their care and treatment.
We found that the provider did not take appropriate action to ensure people who used the service were safe from abuse and did not take appropriate action to prevent abuse from occurring.
We found that the service had not been properly maintained and felt cold.
Staff had not received the appropriate training and had not had the opportunity to attend relevant training in order to gain the competencies they needed for their roles. Staff did not receive regular supervision.
The provider did not have robust or effective systems in place to monitor the quality of the service.
The provider was not reporting incidents in line with legal requirements.
Documentation we viewed was not always up to date, was incomplete and was not easily accessible. Historic documentation was not retained for the required amount of time.