All inspections: Belmont Grange Care Home

People and their representatives told us they were always consulted about their care and support needs. They said they had consented to how their care needs were to be met.

Comments from people who used the service included, 'The staff are very attentive. The carers are very good, 'Everything is good here. The staff are lovely.'

A visitor said, 'I am very satisfied. I am happy with the care my relative is receiving. "They said they were pleased about how one care worker in particular was able to stimulate their relative effectively who had dementia.

All of the visitors said they felt very welcome to visit the home at any time. One person said, 'I couldn't fault the care. I live nearby and I can come and see my relative when I want to. This place is excellent and everyone is so friendly.'

People who used the service and their representatives said there were enough staff to meet their needs appropriately.

The provider operated an effective quality assurance system. We found this was based on seeking the views of people who used the service, their representatives and professionals involved with the home. We saw feedback was used where possible to make improvements to the service.

We also found the provider had an effective system in place to ensure all records were kept secure and remained confidential.

The manager told us they always ensured they carefully assessed the care and support needs of people wishing to use the service. All people, their relatives, representatives and health care professionals, where necessary were involved in this process.

We saw detailed care plans. These described the actions staff needed to take to meet people's needs.

This meant staff had the information they needed to support each person and keep them safe.

Suitable arrangements were in place for protecting people from harm. People told us they could share any worries with the staff and felt their views were listened to.

People and two relatives told us they were happy with the care and support they received.

One person said "The staff always treat me with respect and they do things for me in the way that I prefer.'

People living at the home and relatives told us:

'We looked at several places before we decided on Belmont Grange. We chose this place because it in smaller and very homely.'

'I was fully involved in the assessment process and I was asked lots of questions, about my life and care needs. The latter were wholly acted upon, because all my needs are fully met.'

'I have a special nurse who looks after all my needs and we often talk about the support that I receive. She listens to me and I trust her. I have no complaints at all.'

'This place is first class. I have total trust in the staff and I am fully involved in decisions about my care.'

'I have no worries at all living here, it is a smashing place and I feel safe and content.'

'All my needs are met and I don't have any concerns or complaints. The staff are easy to talk to and the manager is lovely.'

'I like my room very much and they keep it lovely and clean. Everywhere is cleaned daily, they work very hard.'

'This is a nice place, the gardens are lovely.'

'I think the staff are well trained, they certainly know how to do their jobs well.'

'The staff are always polite and respectful, they do a good job.'

'We have meetings, and the manager often asks me if I have any concerns at all. I also speak to the area manager when she visits. I don't have any concerns but if I did, I would certainly let them know. I think this place is very well managed.'

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Belmont Grange Care Home

All Inspections

29 July 2013

During a routine inspection

23 October 2012

During a routine inspection

14 December 2011

During a routine inspection

Reports under our old system of regulation