During our visit we spoke with one of the people who uses the service. She told us that she is kept up to date and fully informed. She also told us that she was asked for her consent prior to treatments and that she understood about this and was 'kept up to date with things'.The person who uses the service also told us that she was well cared for and that all her needs were met by the staff at the home.
With reference to eating meals this person told us that she preferred to take meals on her own in her own house and that the staff ensured that this happened.
This person also told us that she always felt safe and protected by the staff.
She told us that she liked to clean her own house but that she had help if she needed it.
This person told us that she goes over to the main house for her medication, that she understands what she is taking and that she is happy with this arrangement.
This person also told us that the staff 'are very kind, helpful and caring'.
Following our visit we spoke with an advocate who acts on behalf of five of the people who use the service.
The advocate confirmed that she represented the views of the people using the service by expressing these on their behalf, and she was involved appropriately in making decisions about their care, treatment and support.
The advocate also confirmed that person centred support plans were developed and reviewed with the people who use the service and/or their representatives.
She also told us that people she represented appeared well cared for and had their needs met by the staff.
The advocate also told us that the service listened to any concerns, takes concerns seriously and acts upon them swiftly. She felt that the service was approachable and maintained an open culture.