The Grange Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A relative said, “The care is absolutely brilliant. The staff have really reassured and supported [person’s name] and they feel safe and happy.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The staff team actively promoted an approach where people were truly respected and valued as individuals and empowered to be partners in their care. One person said, “They (staff) really care a great deal about us and we feel like we are a part of a happy family.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People confirmed changes to the ways staff supported them such as the time medicines were given was discussed with them and agreed. Staff promoted people's rights and supported individuals make choices around how they lived their lives and reached their aspirations. A person said, “We are always asked for our views about the food, what events are on and what we would like to do.” People were supported to experience a wide range of activities and broaden their horizons. The activity co-ordinators were passionate about the role and had carefully developed a programme of events which were tailored to everyone’s tastes. The activities were very varied, including 1-1 sessions and routine access into the community and to social events. A person said, “I can’t praise [the activity co-ordinators] enough they put on some fantastic things for us to do. We can go out to the pub, shops and the theatre as well as do things in-doors.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were very knowledgeable about each person using the service and could describe their needs, including how any of their cultural needs were met. A staff member said, “Any changes to service users' needs are addressed and risk are assessed. OTs have encouraged staff to have the confidence to risk assess in house with mobility changes, considering how well we know each individual service user.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff confirmed that the management team supported their wellbeing to make sure they could give their best to people when at work. A staff member said, “The management is amazing when it comes to taking care of not only the residents but the staff as well. I’ve had some issues and unlike others homes I’ve worked for I felt comfortable enough to go to [registered manager] and tell her about these issues. They have jumped through hoops to make sure I have enough support and changed my rotas to help.”