The Care Quality Commission

Archived: Primrose House Nursing Home

72 Crewe Road, Haslington, Crewe, Cheshire, CW1 5QZ (01270) 250110

Provided and run by:
Southern Cross Healthcare Services Limited

Important: The provider of this service changed. See new profile

All Inspections

2 September 2011

During a routine inspection

We spoke to a resident about their experiences of the home and they said that the staff 'always have time for people' and that 'staff make time if you want to do things.' This person told us that the food 'was all right' and that 'you don't get the same meal day after day.' They said that the 'staff mix well' and they also said that the registered manager was approachable; 'you can always talk to him.'

Another person told us that they were able to 'relax a lot more' than in their previous accommodation. They said that there was 'always something to do' and that the activities 'add a bit of variety'.

We spoke to a visitor whose wife had recently been admitted and they told us that the care staff were 'very good, couldn't be faulted.'

We spoke to a visitor who said 'I visit once a fortnight and the treatment she gets is excellent'; 'she is well cared for, clean and tidy and the staff are very pleasant.'

We spoke to an individual about how they might express any concerns should they have them. They told us that they could talk to their key worker or the home's manager and told us that they would be confident to do so.