The Care Quality Commission

Archived: Magna Care Centre

Arrowsmith Road, Canford Magna, Wimborne, Dorset, BH21 3BQ (01202) 601831

Provided and run by:
Caring Homes Healthcare Group Limited

Important: The provider of this service changed. See new profile

All Inspections

30 May 2013

During a routine inspection

There were 38 people accommodated at the home on the day of inspection. The provider had temporarily closed one area of the home pending maintenance and refurbishment works.

People's needs were assessed and care was planned and delivered to meet their needs. One person told us, 'They give me all the care I need.' Another person said, 'They look after me very well.'

People were cared for in a clean environment. One person told us, 'I am 100 % satisfied with the cleaning and laundry. My room is cleaned every day.' Another person said, 'A cleaner comes in every day, they do a very good job as do the laundry staff.'

There were sufficient numbers of staff to meet people's needs. One person told us, 'They come quite quickly when I need them, I can't complain.' Another person said, 'If I need someone quickly, they come quickly.'

The provider monitored the quality of the service and sought feedback. One person told us, 'We have a residents meeting every month where we can give our feedback and raise our concerns.'

18 December 2012

During a routine inspection

People were treated with consideration. One person told us, 'Everyone is kind and nice.' One person's relative said, 'They listen to you.' People's needs were assessed and plans developed to meet these needs. One person told us, 'I get all the help I need'. Staff were knowledgeable about people's needs and how to meet people's needs.

Staff had received appropriate training and were regularly supervised. People told us that there were not always enough staff to respond to their needs promptly. One person told us, 'They are all so busy. It is understaffed. When you ask for something they say they will get someone else but they don't. I do not feel able to push my buzzer to ask for things.'

People's medication was administered as prescribed and stored appropriately. Records contained accurate information.

1 December 2011

During an inspection looking at part of the service

We carried out an inspection at Magna Care Centre on Thursday 1 December 2011. This was done to follow up what action had been taken about concerns we had identified at an inspection of the home on 27 and 28 June 2011.

We talked with eight people who were living at Magna Care Centre at the time of our visit in order to get their views about the service they received. They told us that the home was a 'welcoming place' and the staff were polite and their privacy and dignity was upheld. They said that they that they received all the help they required and were consulted about and involved in their care and treatment. They told us that the home arranged for them to see doctors when it was necessary and helped them manage their medicines.

All of the people we spoke with told us that there were social events and a range of activities organised which they could join in. They said they had opportunities at residents meetings to make suggestions about how the service they received could be improved. Most people told us that they thought the food was good and everyone we spoke with told us they felt safe.

People said that that the alarm call system was working and the time that it took the staff to answer varied from "very quick" to "a bit longer". They all told us that they thought there were enough staff and they said they thought they were well trained.

We had the opportunity to speak with one visiting relative who told us that they were very pleased with the care their relative received. They described the staff as 'kind, competent' and 'skilled' They said that they had been involved in decisions about their relative's care and treatment.

We spoke with six staff who all spoke positively about the home's new manager and deputy manager. They all said that the staffing situation had greatly improved and that agency staff were used less often that they had been in the past.

28 June 2011

During an inspection looking at part of the service

We spoke to ten of the forty six people who were accommodated at the Magna Care Centre during our visits to the service on 27 and 28 June 2011.

They told us that that, they were well looked after, but that sometimes they had to wait a long time to get the attention they needed.

They said that they were weighed regularly in order to see if they were losing weight. Most of them told us that the food was good, although one person said that it was 'up and down' and that sometimes the soup was cold.

The majority of people we spoke to expressed confidence in the staff'Staff's abilities and competence. One person said they were not sure because they could see no improvement in their condition. Everyone said that they were concerned about the number of changes that had occurred in the staff team and the management of the home. One person said 'The good ones seem to be leaving. You just get to know someone and they get to know you and then bang you are back to square one again'.

23 February 2011

During an inspection in response to concerns

We spoke with people who lived at the home who were able to tell us about their experience of living there. Some people were unable to communicate with us, so we spoke to their visitors and observed staff interactions with people.

People told us that overall, they were very happy with the home and received 'good care' and visitors said that communication with the home was also good.

We observed that generally staff were kind, caring and friendly in their interactions with people, however we observed that some staff seemed unaware of people's preferences or needs during a mealtime.

People told us that they can choose to spend their time wherever they wish to. Several people stay in their bedrooms and they told us that this is their choice and they will join other people in the dining room or for communal activities when they feel like it.

Generally people knew how to complain or who to speak to if they were unhappy with something and felt that they were listened to. They told us that staff were 'smashing' and met their needs but sometimes there were not enough of them.