The Care Quality Commission

Archived: Agincare UK Wokingham

1st Floor Offices, 2-4 Broad Street, Wokingham, Berkshire, RG40 1AB (0118) 978 5300

Provided and run by:
Agincare UK Limited

All Inspections

19 April 2012

During an inspection in response to concerns

We spoke with four people using the service and two relatives, by telephone. All the people we spoke with had experienced care workers arriving late at some time. People were not always contacted by the office to let them know their care worker would be late. In some cases this posed a risk to people as they had to take medication at certain times so relied on visits at specific times. All the people we spoke with thought the standard of care they received from individual care workers was good. One person added, 'They are what they are called, carers.'

One person told us that they felt that the administration within the service was poor, with telephone calls and emails remaining unanswered. Two people told us about the difficulty they had experienced contacting the office. Other people said that usually communication with the office was good.