Archived: Agincare UK New Milton

Our inspection of the agency took place over two days. On our first day we looked at documents held at the agency's office and spoke with the manager and two care co-ordinators. The documents included policies and procedures, visit schedules and records that related to the personal care and support people received.

On the second day we visited four people in their own homes to obtain their views and/or the views of their relatives. We also looked at the agency's records that were in people's homes and where appropriate observed the help people received.

We spoke with a care manager from a local authority and a community nurse to obtain their views about the quality of the service provided by the agency.

People we spoke with and or their relatives told us they received all the help they required.

The provider had arrangements in place that ensured consent was obtained for the care and treatment people received; people's prescribed medication was managed safely; staff who were recruited were suitable to work with vulnerable people; and the quality of the service was monitored and improved and when necessary.

Everyone we spoke with told us that the agency had improved since we lasted inspected them in February 2012. They told us that visits had not been missed, carers stayed for their allotted times and were respectful. People told us they were involved in developing their care plans and home visits took place at times they had requested. They also said that they had regular contact with the office and that the agency provided good continuity of carers.