The Care Quality Commission

Archived: Agincare UK Basingstoke

21b Winchester Road, Basingstoke, Hampshire, RG21 8UE (01256) 479995

Provided and run by:
Agincare UK Limited

Important: This service is now registered at a different address - see new profile

All Inspections

14 August 2012

During a routine inspection

We spoke with three people who used the service, three representatives of people who used the service and one professional.

People or their representatives told us that they were treated with respect and given care in the way they preferred. They told us that they were very satisfied with the care they received. People told us that they were confident that the carers were safe, honest and trustworthy. They said that they were comfortable and confident when the carers were in their homes. People told us that the staff were ''excellent'' and always treated them very well. They said that carers appeared to be properly trained and knew their job. People told us that they knew how to make a complaint but none of the people spoken with had ever had to.

The professional spoken with told us that they had no issues or problems with the service.

28 February 2012

During an inspection in response to concerns

We spoke to four people using the service and two relatives, by telephone. People we spoke with were happy with the care provided by the service. They felt they had got to know their care workers well as they tended to have the same people supporting them. One person told us that when a care worker had not been suitable the service had acted quickly to change the rota.

People commented on the recent improvements in the service. They received weekly rotas which meant they knew who would be visiting them each day. They felt that the new electronic monitoring system had helped the service to be more efficient.

Care workers had to log their arrival at a person's house by calling the monitoring system from the house telephone. The care worker also had to log out when they were leaving. One person told us that this system had made a big improvement to the punctuality of their visits. However we found that the intervals between calls did not always meet people's needs.