21 June 2012
During an inspection in response to concerns
People told us that staff mostly knock on their door but one person said that some staff didn't always knock.
We were informed by people that they felt safe in the home and people said if they were unhappy they would talk to one of the staff or the manager. One person told us they didn't know who to talk to if they had concerns.
People were positive about the staff who worked in the service. They said staff were very helpful and always came quickly when they pressed their call bell. One person told us they were well looked after but there wasn't always enough staff especially in the mornings.