703 Burton Road

Updated 22 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 01 March 2022 and was unannounced.

Updated 22 March 2022

About the service

703 Burton Road is a residential care home providing personal care and accommodation for people with learning disabilities and autism. At the time of our inspection five people were using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People's experience of using this service and what we found

People continued to feel safe and they were protected from harm. People's care and support had been assessed. Staff had the information they needed to support people safely. The provider recruited staff safely. Staff understood the importance of keeping the home clean and tidy. The management of people's medicines was safe. The management team shared information when things went wrong and ensured staff learned from mistakes which meant people received safe care and support.

People were assessed prior to moving to the service. Staff received training and competency checks to enable them to carry out their roles effectively. People were supported to eat a healthy diet and attend healthcare appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring. People's privacy and dignity was respected and people were encouraged live independent lives. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff knew people very well and were able to respond to their likes and dislikes. Care plans contained relevant information to enable staff to provide personalised care. Staff understood people's preferred method of communication and supported people to maintain relationships important to them. Complaints were handled appropriately and in-line with the provider's complaints policy. People did not currently receive end of life care.

We made a recommendation about investigating further training for staff to help them manage changes within the service.

We have made a recommendation about ensuring the environment continues to meet people's changing needs as they age.

Staff spoke positively about the new manager. The manager understood their responsibility to ensure people received good quality care. Effective systems monitored and continually improved the quality and safety of the service provided. The service worked with other stakeholders to ensure people received the best possible care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 26 April 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.