The Dove Medical Practice

Updated 16 July 2024

We carried out an announced assessment between 23 and 26 September 2024. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury. The practice is situated within the Birmingham and Solihull Integrated Care System (ICS). It provides services under an Alternative Provider Medical Services (APMS) contract (part of a contract held with NHS England) to a patient population of about 9,300. Overall, the practice is rated as Good. All key questions, Safe, Effective, Caring, Responsive and Well-Led are also rated Good. We recognise the pressure that practices are currently working under and the efforts staff are making to maintain levels of access for their patients. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

Updated 16 July 2024

In the 2024 National GP Patient Survey (01/01/2024 to 30/04/2024), the practice’s data for patient satisfaction was below local and national averages. For example, patients were less satisfied with their overall experience of the service and how involved they felt in their care and treatment. Similarly, satisfaction scores for access on the telephone and contacting the practice by other means (NHS APP and practice website) were also below local and national averages. Patient feedback gathered by the practice was more positive. Feedback received as part of this assessment was mixed. Patients continued to tell us they struggled to access appointments but they were positive about the care they received. Patients commented positively on the attitude of staff and told us they felt they were respected and treated with care and kindness.