The Care Quality Commission

Archived: Quorn Orchards Care Home

11 School Lane, Quorn, Loughborough, Leicestershire, LE12 8BL (01509) 413094

Provided and run by:
Mrs Sayida Mawani

Important: The provider of this service changed. See new profile

All Inspections

1 May 2012

During an inspection looking at part of the service

People told us they always had a choice of meals and were satisfied with the quality and the portions. People said they received food and drink that met their dietary needs. Their comments included 'The meals are lovely and plenty of it', 'I like to have my meals on time and that's exactly what I get' and 'the puddings are lovely.'

2 August 2011

During an inspection in response to concerns

People who use Quorn Orchards Care Home said they have had different experiences at meal times and the quality of meals provided. Whilst meal times are not hurried, the service is slow often resulting in people waiting for long time. This is not an enjoyable experience and people have left without eating a meal or having soup or a snack instead. People told us that they have not been asked what they like to eat. Some of the comments received from people during lunch were:

'It's really dry and the meat is chewy'

'We always have to wait'

'I'll tell you what's the problem ' there's no organisation'

'The meat is tough as old boots, would rather eat my shoe'

'The carrots are too hard you can't get your fork into them and the pizza's burnt'

'I've lost my appetite through waiting, there's no organisation'

People who use the service were aware and comfortable with the most of the staff providing care and support to them. Some people were aware that new staff had recently started to work at the home.