People using the service told us that they had been able to make their own decision to move to the service and had been able to trial it for a month before deciding to stay. They had been involved in the assessment of their needs and how these would be met. People told us they felt safe in the home and were satisfied that they were cared for in a way that respected their privacy and dignity. They also told us that they could not fault the nursing care provided.People told us that the staff were 'excellent'. They also told us that the activity worker was 'fantastic' and that 'she comes around and asks us what sort of activities and entertainment we would like'. However, people also told us that there was a high turnover of staff and that staff morale was low. They told us that there was often shouting between the senior nurse and the manager and that staff were shouted at by the senior nurse, which made the atmosphere in the home unpleasant at times.
People using the service were happy with the cleanliness of the home and the facilities available to them, although they told us that the home was sometimes cold. They commented that there was not enough staff on duty to do the laundry and the supper and that this made the staff 'rushed off their feet'. They said they enjoyed their meals and had plenty of choice for lunch, but that they would have liked a wider choice for supper.
People knew how to make a complaint if they needed to and told us that the manager regularly spoke with them to ask how things were going.