The Care Quality Commission

Archived: Creative Support - Bedford Service

Flat 8 (Office), Kingsbrook Court, Bedford, Bedfordshire, MK42 0QF (01234) 346649

Provided and run by:
Creative Support Limited

All Inspections

31 October 2012

During a routine inspection

On our visit of 31 October 2012 we found the provider had systems and processes in place that were inclusive of the people using the service. People using the service said " I know who my key worker is, they help me with things I need to do."

People who used the service told us that they were happy with the support they received. One person told us "I make my own decisions about going out with my friends."

Medication was administered by care staff who had been trained to do so. We observed a person using the service being administered medication and the process was carried out following the instructions in their medication plan.

We spoke with one staff member who was knowledgeable about the people using the service and how to meet their needs. There was evidence of staff meetings and supervision sessions so staff were supported and provided with development opportunities.

People told us they aware how to complain one said "I would speak to my key worker." The system in place was robust and provided an effective process for managing any complaints made.

18 July 2011

During an inspection in response to concerns

During our visit we spoke with four of the seven people who were receiving support from this service.

They told us that they felt safe with the staff and that the staff were kind and respectful. One person told us, 'The staff are good, I know when they are coming'. Another person told us, 'The staff help me when I need it, they are always nice to me'.

People who use the service said that they were involved in reviewing the care and support that they received and that they knew what was in their care plans.