13 November 2013
During an inspection in response to concerns
We spoke with three people who used the service and relatives of two other people. All of the people we spoke with were enthusiastic and complimentary about the care and support they had experienced.
People were very satisfied with the quality of care they received. A relative told us, "I'm very pleased. We have a very good team of carers. They look after my husband very well. Our needs can be flexible and the carers are flexible and responsive to our needs.I can't praise them enough. They are brilliant." Another person told us, "It's very good. The carers come at times I expect them to. They always let me know if they are delayed. There has never been an occasion when they have not arrived. They are a fantastic company compared to others I've had. They understand my needs." Another person who used the service told us, "I'm perfectly satisfied. They never let me down. I couldn't wish for any better."
We found that the absence of a registered manager had not compromised the quality of care provided. However,we found that the service did not have an effective support structure for staff that provided up to date training, development and supervision.