The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Thanet Independent Living Scheme

Tivoli Road, Margate, Kent, CT9 5SE (01843) 294943

Provided and run by:
Kent County Council

All Inspections

6 January 2014

During a routine inspection

We spoke to four people out of the 30 people who were supported by the agency. Everyone spoken with was pleased with the service they received. Comments received were positive and they included; 'The staff are very good. I like all the staff. They help me with my bills and phone people for me.' and 'Staff are very good I get on with all of them". Recent survey results had shown that people who received a service were very happy, liked the service and had no concerns with regard to the quality of care.

People told us that the communication had been very good at the agency. They were kept informed about who would be supporting them and were updated when this changed.

People spoken with confirmed that they had given consent to their care and felt in control of the care they received. Overall people spoken with had no concerns with regard to the quality of care and were complimentary about the staff and the support offered. People told us they felt safe receiving a service from the agency.

28 May 2012

During a routine inspection

Relatives and people receiving services told us that they were happy with the care and support that they or their Son / Daughter was receiving and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about the care. They told us that the service responded to their needs for their relative quickly and that staff talked to them regularly about their plan of care and any changes that may be needed.

People told us they receive a consistent reliable service that is responsive to their needs. The independent living scheme has an experienced staff team who are well trained to support people independently in their own homes. Staff are encouraged to go on a wide variety of training courses that are relevant to their work.