20 June 2012
During a routine inspection
One person showed us their 'personal centred plan'. This person indicated that they could not read all of the words in the plan. They pointed to different parts of the plan and to the pictures within it and explained to us what this plan contained. This showed that people in the home were involved in writing their plans of care and in making decisions about their care and treatment.
Visiting relatives told us that when they came to the home they were always made welcome. They said that there was always a good atmosphere in the home; that there were never any problems; and that they felt confident to talk to staff or the home owners if they did had any concerns. One relative told us, "This is the best place that x has lived. I used to worry about leaving x, but now I don't. I leave x here and do not have to worry".
People told us that they had all the things that they needed in their bedrooms. Most people who had returned an annual satisfaction questionnaire responded that they had their own personal space and privacy. People who disagreed with this explained that they were not able to access all parts of home, due to risk assessments that were in place around their care.
People told us that they received good support from the care staff team. One person said about the home manager, "Don't sack him: He does a good job!" Everyone who returned an annual satisfaction questionnaire responded that staff treated them with respect.
Everyone who had completed an annual service questionnaire reported that the service had helped them to control their behaviours.