- Care home
Goldwell Manor Care Home
Report from 20 January 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 30 January to 5 February 2025. Goldwell Manor Care Home is a residential care home providing regulated activity to adults over the age of 65, people living with dementia and people who have physical disabilities. There were 63 people using the service at the time of our assessment. This is the first assessment of this service; we found the service worked well with people to understand them and manage any risks they identified. Care was provided by skilled staff who were proactive in anticipating people’s needs and providing kind and compassionate care. We found the service to be exceptionally clean and well maintained, technology was used to support people’s safety and provide information. People’s care plans detailed important information, and these were regularly reviewed and were followed by staff. Staff were passionate about delivering good quality care and fully respected people’s privacy and dignity. The service was exceptional at enabling people to share their feedback and ideas and the registered manager promptly acted on implementing any changes required to improve people’s experiences. The provider had a very clear shared vision strategy and culture which was shared by staff and embedded in their day to day practice. People’s wellbeing had significantly improved by staff working in partnership with external stakeholders. The service had built relationships with services in the local area to ensure people had opportunities to be part of the local community. Staff and leaders actively listened to people and understood inclusivity by recognising the barriers people could face. Staff supported people to overcome these barriers by ensuring people had equal access to services and activities.
People's experience of this service
People received exceptionally high standards of care from staff who knew and understood their needs. People’s relative’s spoke highly of the service provided and the care their family members received. People and their relatives told us they were involved in the planning of care and attended regular reviews. People gave us many examples of how their care had been tailored to their individual need. For example, one person told us, “When some friends came over, we all sat in the bar. I ordered a Chinese takeaway, and we all had a meal and a drink together. It was lovely, the staff are very easy going like that.” And another person told us, “One day I didn’t fancy lunch. The chef came to talk to me, and he made me a salmon salad which was brilliant”. People and their relatives also told us how staff treated them well. One family member told us, “They are really kind and caring, you can always tell. I hear them talking to [person] sometimes, when they don’t know I am here and they are so lovely.” People spoke highly of the management of the service. One relative told us, “Even the manager is approachable, she is more like a friend and she’s always there for me.” And a person using the service told us, “The manager is good, they keep tabs on everything.”