11 November 2015
During a routine inspection
The provider is registered to accommodate and deliver personal care to three people who may live with a learning disability or associated need. One person lived at the home at the time of our inspection.
The manager was registered with us as is required by law. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Medicine systems demonstrated safety and confirmed that the person had been given their medicines as they had been prescribed.
The person felt safe living at the home. Risk assessments were undertaken and updated to prevent accidents and injuries.
The person was supported by an adequate number of staff who met their needs in a kind and caring way.
Staff knew the procedures they should follow to ensure the risk of abuse was reduced. Recruitment processes ensured that unsuitable staff were not employed.
Staff received induction, training, and the day to day support they needed that ensured that they met the person’s needs and kept them safe.
The person felt that staff encouraged them to make decisions about their care. Their relative was involved in how their care was planned and delivered.
Staff understood the requirements of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). They provided care and support in a way that did not unlawfully restrict the person and ensured the person’s best interests.
Staff supported the person with their nutrition and dietary needs to promote their good health.
The person received assessments and/or treatment when it was needed from a range of health care and social care professionals which helped to promote their health and well-being.
Systems were in place for the person and their relative to raise their concerns or complaints.
The person, their relative and the staff felt that the quality of service was good. The management of the service was stable. Audits were undertaken to determine shortfalls or to see if changes or improvements were needed.