Manchester Road East Medical Practice

Updated 23 July 2024

Date of assessment 28 August 2024. Manchester Road East is a NHS GP practice located in Manchester in an area of low deprivation. There were approximately 2366 people registered with the service at the time of our assessment. We conducted this assessment because the practice had a previous inadequate rating and due to receiving information of concern. We assessed all quality statements across the safe, effective, responsive and well led key questions and have combined the scores for these areas with scores from the last inspection for the key question caring. At this assessment we found there was an improved focus on safety and governance. We saw improved systems to support effective outcomes for patients. Managers and staff involved people in decisions and supported them to seek feedback if their care or treatment fell short of expectations.

Updated 23 July 2024

People were generally positive about the quality of their care and treatment. Recent survey results, including those from the most recent National GP Patient Survey and the NHS Friends and Family test showed that people were mostly satisfied with the services offered. There was no patient participation group to represent the views of people using this specific service but there was a Primary Care Network (PCN) group within which this service was included. We did not speak to any representatives from that group. The practice was in the process of setting up a new patient participation group.