29 October 2013
During a routine inspection
People's needs were assessed and care and treatment had been planned and delivered as they preferred. One person told us, 'My privacy is respected by the staff and I am always treated with dignity, as a human being'.
People were provided with a choice of suitable and nutritious food and drink. The people we spoke with said they enjoyed the meals they received and told us menus provided variety and choice.
We saw there were effective systems in place to reduce the risk and spread of infection.
Staff received appropriate professional development. The staff we spoke with felt they were well trained and supported. We saw they had access to a varied training programme that helped them meet the needs of the people they supported.
There were systems in place to gain people's views and check if staff were following company policies.
We saw the complaints procedure was available to people who used and visited the service. People told us they had no complaints, but said they would feel comfortable taking any concerns to the manager.