The Care Quality Commission
  • Care Home
  • Care home

Archived: Sunrise Operations Tettenhall Limited Reminiscence Neighbourhood

Sunrise of Tettenhall, 73 Wergs Road, Tettenhall, Wolverhampton, West Midlands, WV6 9BN (01902) 774100

Provided and run by:
Sunrise Operations Tettenhall Limited

All Inspections

25 November 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people who used the service as part of our planned schedule of inspections. The inspection was unannounced which meant the provider and the staff did not know we were visiting.

Everyone who lived in the reminiscence neighbourhood had a diagnosis of dementia. This meant people were not always able to tell us about their experiences. To ensure they were receiving the support they needed we observed how staff interacted with them and the care practice in the home. People we spoke with told us, "It's like I'm on holiday" and, "I don't know if I'll stay but I'm okay so far".

We saw that individual care records included information about the support people needed and how risks had been assessed. People received social care, health care and the treatment they needed.

Systems for the management and administration of medication were effective and staff were suitably trained. This meant people were protected from the risk of unsafe medication administration practice.

Staffing levels were sufficient to meet people's needs and staff received the training they needed to support people.

The service was regularly audited to ensure that people received a good quality service and improvements were continually being made. The views of people who used the service and their relatives were sought regularly by the provider.

17 July 2012

During an inspection in response to concerns

We heard from Wolverhampton Social Services that they had received concerns about the care provided and had investigated these concerns under safeguarding procedures. We were informed before our visit that the concerns were not substantiated.

Our visit on 17 July 2012 was unannounced which meant the provider and the staff did not know we were visiting. For part of our visit we were accompanied by an expert by experience. We have considered their findings in our report. We found that there was a range of activities for people to enjoy. We saw that people enjoyed these and that there were sufficient staff to support people to engage in activities.

Some people living at the home were not able to tell us about their experiences. To help us to understand the experiences people have we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences. We saw that staff were respectful to the people living in the home. Staff engaged with people to help them take part in activities. They offered them choices of what they wanted to do and people looked happy.

During the visit we case tracked three people living at the home. We found that care plans identified the needs of people and how these should be met. Plans included people's preferences and choices ensuring staff had good information about the person's lifestyle choices. We also saw that people had access to healthcare professionals when they needed to ensure their health needs were met. We saw that staff supported people with their safety and comfort, and that a variety of stimulating activities were on offer for people to enjoy.

People were supported by suitably qualified and experienced staff. We saw staff spending time with people and the relationships we observed presented as positive.

We found and records confirmed that people's views and ideas were listened to and acted on to improve the service they were receiving.

11 September 2012

During an inspection looking at part of the service

We undertook this review to follow up concerns identified in our previous reviews of this service. We looked to see what improvements had been made and saw that there had been some positive progress since our last visit.

People in the Sunrise Operations Reminiscence Neighbourhood were not able to speak with us about what it was like to live in the home. One family who were visiting while we were undertaking this inspection wanted to give some positive feedback to us. The manager was very sensitive and declined their kind offer as the relative they were visiting was very ill.

During the visit we case tracked two people using the service. Overall the standard of care on the unit was good. Facilities available for people with dementia supported their safety and comfort in the home.

Care plans generally contained the information needed to ensure peoples needs, preferences and best interests were met. We also saw that people were getting regular access to healthcare from outside the home. We did however note that some information about people's care needs could be more prominent within the care plan to ensure that it did not get missed.

28 July 2011

During an inspection looking at part of the service

People we met were unable to tell us about their experiences of living at the home, so we spent time observing and finding out how staff supported and cared for them. We found staff had good approaches with people and supported them with their daily activities.

We spoke with three relatives and three staff. We also spoke with the general manager and representatives of the company, who we had opportunity to discuss our inspection findings and concerns.