Archived: Wyton Abbey

We found that peoples' needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that care plans reflected needs and had been reviewed and that diary notes recorded care that had been given.

We found that people that used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Appropriate arrangements were in place in relation to obtaining, handling, storing, administering and disposing of medicines and we found that people received their medication when they needed it.

We found there were enough qualified, skilled and experienced staff on duty to meet peoples' needs, but that changes in the way the manager was deployed would have allowed them to work more intensely on management tasks.

We saw from documentation that people that used the service, their representatives and staff were asked for their views about their care and treatment and their views were acted on.

We spoke with four people that used the service, one visitor and the manager. We looked round the home and viewed documentation and records.

People told us that they were satisfied with their care support, that they wished to be at home rather than in a care home and that they would have liked more to occupy them. One person said, "I have lots of friends here." Another said, "I just wish I could get better." The visitor told us they thought their relative that used the service had been adequately cared for and supported.

We found that people were kempt and well presented. They were comfortable and relaxed. We saw that staff assisted people discreetly and respected their wishes.