Background to this inspection
Updated
18 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 13 and 26 January 2022 and was unannounced.
Updated
18 February 2022
About the service
Highfields Residential/ Dementia Care Home is a residential care home providing personal and nursing care to 17 people aged 65 and over at the time of the inspection. The service can support up to 27 people in one adapted building.
People’s experience of using this service and what we found
We found improvements had been made to staff recruitment procedures to ensure suitable staff were recruited to care for people using the service.
People were protected from harm and abuse through the knowledge of staff and management. A new system to support people with taking their medicines was about to be introduced.
Staff were able to develop the knowledge and skills for their role through a programme of training and were supported through regular individual meetings and annual performance appraisals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and kindness and their privacy and dignity was upheld. They were supported to maintain their independence and keep in contact with relatives.
People received personalised care and there were arrangements in place to respond to concerns or complaints from people using the service and their representatives. People were enabled to be involved in activities in the home and to enjoy occasional trips out.
The registered manager was accessible to people, their visitors and staff. People and their representatives were asked for their views about the care home. Quality monitoring systems were in place to ensure a consistent service was provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 24 October 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.