Archived: Stratford Clinic

We spoke with one person who had received treatment that day, the manager, a nurse and the receptionist. Following our visit, we spoke with two people by telephone who had used the service. One person told us 'I was absolutely satisfied; I was very comfortable about it all.'

We found that people were given sufficient information to allow them to make decisions regarding their care and treatment and were treated with dignity and respect. One person told us, 'I have no complaints at all, the staff were excellent and very friendly."

Records we looked at contained the correct information to allow care to be provided appropriately and safely. Staff records we looked at were fit for purpose and complete. We found that all records were stored safety and securely.

We found that there were suitable systems in place for audit and incident reporting. We saw that audits had been carried out regularly and actions were taken in response to findings.

We looked at records relating to patient care and treatment, recruitment and selection and staff training. We found that there were systems in place to make sure records were stored securely to protect patients' confidential information.

We saw that information about fees, care and treatment and complaints had been made available to patients. The patients we spoke with told us they were aware of the procedure for raising concerns and complaints. We were told, 'I have had no reason to complain."

We saw that suitable arrangements for the control of infection and the decontamination of instruments and equipment were in place. We spoke with a nurse who explained the service's cleansing and sterilising routines and the records that were maintained to reduce the risk of the spread of infection. Patients told us, "It is a very pleasant environment.'

We reviewed the procedures for responding to medical emergencies which included the management of medication and maintenance of resuscitation equipment.