We carried out an announced comprehensive inspection at The Vine Medical Centre on 26 April 2016. Overall and in all population groups, the practice was rated as outstanding.
We carried out an announced comprehensive inspection at The Vine Medical Centre on 28 February 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall, in all domains and population groups.
We rated the practice as outstanding for providing well-led services because:
- The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.
- Leaders had an inspiring shared purpose, striving to deliver and motivating staff to succeed. There was a strong culture of continuous improvement.
We also rated the practice as good for providing safe, effective, caring and responsive services because:
- The practice had clear systems, practices and processes to keep people safe and safeguarded from abuse. All staff took a proactive approach to safeguarding, with a strong focus on prevention and early identification.
- Services were planned and delivered in a way that met the needs of the local population. The importance of flexibility, choice and continuity of care was reflected in the services provided.
- The continuing development of staff skills, competence and knowledge was recognised as integral to ensuring high-quality care. Staff were proactively supported to acquire new skills and share best practice.
- Clinical audits were continuously being carried out and all relevant staff were involved.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- There was openness and transparency in how complaints were dealt with. Complaints and concerns were always taken seriously, responded to in a timely way and listened to. Improvements were made to the quality of care because of complaints and concerns.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice