Longview

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. A the last inspection, this key question rated good. At this assessment this key question has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were given choices throughout the day. Staff asked people what they wanted to eat or drink and what activities they wanted to take part in. Staff had a good understanding of how to support people to make day to day decisions. A person told us, “I don't do too many activities but that's my choice but still enjoy going into the lounge when I want to.” However, a relative told us, “I have asked for [relative] to be encouraged to get out of their room for their mental health but that hasn't happened yet, they say they'll do one thing but don't always do it. [Relative] really needs to get out more, the excuse it's cold or wet but it's no problem for [relative], they are happy to get out in any weather even if it's cold, so we put coat and hat and scarf on [relative] and you can see as [relative] walks out they had a deep intake of fresh air and is happy to get out. They don't allow lunch visits, so we sometimes take [relative] out for lunch.” Following the site visit, the management told us they will be reviewing their lunchtime visiting policy.

Staff knew people well and how they wished to be supported. Staff understood people’s rights and worked with them as individuals to promote positive outcomes. Activities were supported and staff encouraged people to find ways to spend their time constructively doing activities they wanted to do. Where people had family, they were supported to maintain contact with their family.

Throughout the visit, we observed people moving around the service freely, staff involved people in their care and treatment, offering choices where possible.

People's care plans and risk assessments were not always personalised, and support was not always in line with people's care plan guidance. There was a lack of clear guidance and key information in care plans to enable staff to deliver the right and consistent support people needed when distressed. Some people's personal history was either not recorded or sparse. Staff were not provided with a good amount of information about the person's likes or dislikes to help understand them and initiate conversation. Improvements were required to ensure completed care plans and risk assessments were person centred and included how risks to people were to be mitigated and reduced.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.