The Care Quality Commission

Archived: Cheviot Court

Horsley Hill Square, South Shields, Tyne and Wear, NE34 6RF (0191) 497 5222

Provided and run by:
Southern Cross OPCO Limited

Important: The provider of this service changed. See new profile

All Inspections

24 June 2011

During an inspection in response to concerns

People using the service gave mixed feedback about the workers who provided their care. Their comments included, 'Many of the staff are very good and go out of their way but some are not kind or approachable', 'some staff become defensive', 'most staff are very good but not all', 'staff attitudes towards me have improved recently', 'The staff are kind and helpful', 'You can't get on with all the staff but on the whole they are good'.

They told us that generally their care and support needs were met. One person said 'We are well looked after here, I can't fault the care'. Another person said that they felt that the staff worked hard but they could do with more staff as they were always 'run off their feet'.

People had mixed views about their safety although the majority appeared relaxed and content. However others were anxious not to be seen talking to us and asked not to be identified.