We carried out a review of the data available to us about Park House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Park House, you can give feedback on this service.
Park House is a residential care home providing personal and nursing care to 35 people aged 65 and over. At the time of the inspection the service was providing care for 23 people.
Park House accommodates people in one adapted building. Since the last inspection a new area of the home has been built to provide care for people living with dementia.
People’s experience of using this service and what we found
The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of people, and listened to staff. Systems to monitor the quality of the service were in place, they were used to develop the service and drive improvement.
People’s safety was promoted by staff who followed guidance on how to reduce potential risk. People were protected from the risk of harm and received their prescribed medicines safely. People were supported by sufficient numbers of staff who were safely recruited.
Assessments of individual care needs took place alongside people, so their expectations and preferences were recorded. Assessments included consideration of people’s cultural and diversity needs
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who had the necessary skills and knowledge. Staff were supported through ongoing training and supervision to enable them to provide good quality care. Staff promoted people’s physical and mental health by liaising with health and social care professionals when required.
People spoke positively about the support they received and told us staff were caring and kind. Staff treated people with respect and maintained their dignity.
People and family members were involved in the development of care plans, which enabled staff to provide the care and support each person had agreed was appropriate to them.
Information was provided to people in an accessible format to enable them to make decisions about their care and support. People knew how to raise a concern or make a complaint, and the provider had systems in place to respond to any complaints received.
The registered manager and staff team were aware of their roles and responsibilities. The registered manager worked with key stakeholders to facilitate good quality care for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 August 2017).
Why we inspected
This was a planned unannounced inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People continued to receive safe care. Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.
The care that people received continued to be effective. Staff had access to the support, supervision, training and on-going professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.
People developed positive relationships with the staff, who were caring and treated people with respect, kindness and courtesy. People had personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage complaints.
The service had a positive ethos and an open culture. The provider was also the registered manager and was a visible role model in the home. People, their relatives and staff told us that they had confidence in the provider’s ability to provide high quality managerial oversight and leadership to the home. Systems were in place to monitor and improve the quality of the service.
Park House provides care and support for up to 24 people who are elderly and physically frail, some of whom may have dementia. There were 24 people living at the service when we visited.
The inspection was unannounced and took place on 22 April 2015.
The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were looked after by staff who were aware of how to respond to allegations or incidents of abuse.
The staffing numbers at the service were adequate to meet people’s assessed needs.
The service had a recruitment process to ensure that suitable staff were employed.
There were suitable arrangements for the storage and management of medicines.
Staff received appropriate support and training to perform their roles and responsibilities. They were provided with on-going training to update their skills and knowledge.
People’s consent to care and treatment was sought in line with current legislation. Where people’s liberty was deprived best interest assessments had taken place.
People were provided with a balanced diet and adequate amount of food and drinks of their choice. If required people had access to health care services.
People were looked after by staff who were caring, compassionate and promoted their privacy and dignity.
People’s needs were assessed and regularly reviewed to ensure that the care they received was relevant to their needs.
There was a complaints process which people were made aware of.
The service promoted a culture that was open and transparent. Quality assurance systems were in place and these were used to obtain feedback, monitor performance and manage risks.