Background to this inspection
Updated
22 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 10 February 2022 and was announced. We gave the service one days’ notice of the inspection.
Updated
22 February 2022
About the service:
Purbeck house care home is registered to provide accommodation and personal care services for up to 15 older people and people who may be living with dementia. At the time of our inspection there were 12 people living at the home.
Experience of using this service:
People felt safe from harm and abuse, people’s safety had been considered and risks were managed by staff who knew people well.
Staff had received training in relation to safeguarding and knew how to protect people from harm.
People felt they were listened to and cared for by staff who had training to support them.
Improvements had been made to infection control procedures since our last inspection.
Care plans had been updated to reflect the care needs of people living at the home.
Risk assessments had been completed for identified risks associated with people’s needs and the environment.
The registered manager had notified CQC of incidents that occurred in the home.
Guidance was in place for staff to follow where people were prescribed medicines on an `as required` basis.
There were sufficient staff on duty to meet people needs.
Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.
Information was displayed in the communal areas of the home that gave a structure to people day for example planned activities.
The home had improved on the range of meaningful activities provided to people. Complaints were managed in line with the providers policy.
People had confidence in the manager to respond to complaints and take the necessary action, the homes complaints policy was displayed in the front entrance.
Quality systems were being used to monitor the quality of care in the home.
Improvements had been made to the environment and furnishings of the home.
The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required; the service met the characteristics of Good in all areas.
More information is in the full report
Rating at last inspection:
At our last inspection, we rated the service Requires Improvement (report published 30th April 2018)
At this inspection, we found the evidence to support the rating of good overall.
Why we inspected:
This was a planned comprehensive inspection based on previous rating.
At the last inspection the home was in breach of Regulation 12 Safe care and treatment. The provider was required to send us an action plan telling us the action they would take to address this concern. We followed up on this during this inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk