Updated 29 January 2025
Date of Assessment: 1 February 2025 and 28 April 2025. Top Medical Clinic - Birmingham is a private independent provider of medical and dental services. This is the first assessment of the service since it was registered with CQC on 17 May 2022. During this assessment we reviewed the medical and dental services provided by the clinic. In this report, any ratings relate to the medical services only and do not include the dental services. The service is registered for treatment of disease, disorder or injury, surgical procedures, maternity and midwifery services, diagnostic and screening procedures and family planning. The registered manager for the service is Miss Ewa Rybol. The provider offers specialist services including general practice, dentistry, dermatology, gynaecology, orthopaedics and urology.
The clinic was set up to provide services for Polish patients but often provides services for Bulgarian and Romanian patients, as well as the general public.
SAFE
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training to maintain high-quality care.
Overall, the service managed medicines well, however at our first inspection visit on 1 February 2025 we found issues with the prescribing of high-risk medicines used to treat acne. At our second site visit on 28 April 2025, we found these issues had been rectified and this medicine was no longer being prescribed at this location.
EFFECTIVE
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent.
CARING
People were treated with kindness and compassion. Staff protected people’s privacy and dignity and treated them as individuals, supporting their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access, and people received fair and equal care and treatment.
WELL-LED
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.