Archived: Westwood Court Care Home

Our main evidence is based on how people interacted with the staff, general observations throughout the visit and discussion with visiting relatives, staff and health care professionals.

Relatives of people who lived at the home told us they saw staff treating people with respect and dignity. We were told that staff listened to people and they were able to make choices for themselves such as whether to get up or stay in bed.

People we spoke with said ' I like the food' ' the food is lovely' ' I can have more if I want some'. One relative said 'My dad likes the food '

After the lunch time meal people who live at the service commented that 'the food is good here' and that they had enjoyed the meal.

Relatives of people living at the home felt their relatives were treated with kindness and had no concerns about their safety in the home.

We were told that there were generally enough staff.

One relative told us that any issues they had raised had always been addressed straight away.

Comments from a recent survey completed by relatives were :- 'Staff go beyond the call of duty'

'My mum is looked after very well'

'Staff are always welcoming and friendly'

'A well run home'

'I am satisfied with the care'