The Care Quality Commission

Archived: Little Manor Residential Care Home

2 Long Road, Mistley, Manningtree, Essex, CO11 2HN (01206) 391488

Provided and run by:
Mr M J Volf & Mrs J L Volf

All Inspections

31 October 2012

During a routine inspection

We gathered evidence of people's experiences of the service by talking with people, observing how they spent their time and noting how they interacted with other people living in the home and with staff.

The people living at Little Manor had complex needs and were not able to tell us about their experiences, although one person spoke generally with us. We saw that people smiled and appeared relaxed and comfortable with staff and others living in the home.

Relatives who returned questionnaires as part of the home's own quality assurance process were complimentary about the care provided at the home. One relative stated 'When I visit Little Manor I am struck by the patience and caring approach of the staff.'

A health care professional stated in a questionnaire 'I am always very impressed by staff's caring approach to residents during my visits.'

A social care professional who completed one of the home's surveys also made positive comments about the staff including 'I would like to say how impressed I have been by the emotional maturity of the staff who have found themselves providing ... end of life care.'

During our inspection we saw that people received good care and that staff treated them with respect.

21 July 2012

During an inspection in response to concerns

The people using the service had complex needs which meant they were not able to tell us their experiences. We gathered evidence of their experiences of the service by observing how people spent their time and noting how they interacted with other people living in the home and with staff.

We saw people were engaged in a range of activities, relaxed and comfortable with staff and other people using the service.

29 September 2011

During a routine inspection

None of the people living at Little Manor were able to communicate with us verbally. They shared their views through gestures, facial expressions and body language wherever possible. We saw people were engaged in a range of activities, relaxed and comfortable with staff and other people using the service.

Relatives and healthcare professionals who completed surveys as part of the home's own quality assurance process all gave positive responses to the questions. The questions related to the standard of care, cleanliness, dignity and respect, staff, information, privacy and confidentiality. All the completed surveys rated all areas as 'good' or 'excellent'.