Archived: Kidsley Grange Care Home

Updated 16 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection visit took place on 17 November 2016 and was unannounced. The inspection was undertaken by one inspector.

The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this information and other information we held about the provider when we planned the inspection.

We spoke with five people who used the service, two visitors, three members of the care staff and the registered manager. We also observed the care in the communal areas. We did this to see how people were supported and gain people’s views about the care they received.

We looked at three people’s care plans to see if their records were accurate and up to date. We also looked at four recruitment files and information related to the management of the home.

Updated 16 December 2016

This inspection visit took place on 17 November 2016 and was unannounced. At our last inspection on 29 November 2013 the provider was meeting all the legal requirements we inspected.

Kidsley Grange is a residential home for up to 26 people. On the day of our inspection visit there were 18 people living in the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from unnecessary harm because staff knew how to recognise abuse and understood how to report their concerns. People’s risks associated with their care were identified, assessed and managed to keep them safe.

People’s medicines were managed to ensure they received their prescribed treatments safely. There were sufficient, suitably recruited staff available to care for people and meet their needs. Staff had access to training and support to improve their knowledge of care and enhance their skills. People were provided with a choice of nutritious food and plentiful drinks. Staff supported people to retain their independence and when support was required it was provided in a kind and reassuring manner.

Staff understood the importance of gaining consent from people and supporting people when necessary to make decisions in their best interest. People received the care they preferred because staff asked them and their relatives about their likes and dislikes. People and their relatives were able to regularly review their care to ensure it was still appropriate for them.

People enjoyed a varied programme of entertainment and support with their hobbies to prevent them from becoming socially isolated. People and relatives felt empowered to discuss any concerns or complaints with staff and the registered manager.

People, their relatives and staff felt the service was well managed by the provider and registered manager. The registered manager listened to people’s opinions. Audits and checks were in place to monitor the quality of the service and make improvements where needed.