Wood Hill Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Systems were in place to provide people with the opportunity to be more involved in decisions about their care. Some improvements were required to ensure the service could evidence how they tailored peoples care and support in response to this.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Whilst the environment had improved and individualised signage was on people's rooms, this could further be improved by providing more dementia friendly signage around the unit which cared for people living with dementia. Improvements were also required to ensure the service was decorated more 'homely'. People were involved in formulating the menus and food choices were discussed with people regularly. People told us they enjoyed the food and we saw a variety of options available. Comments included, “The food is excellent, it is cooked in the kitchen and prepared well. We have choices and if I don’t like something I can pick something else. In the morning I can have a cooked breakfast and there is plenty of choice at supper time.” And, “I don’t eat much, I ask for small portions and this is provided, I can also have snacks when I wish.” People told us they received personal care when they wished and where people had refused personal care, this was recorded and explored by the management team. People had access to advocacy services and actively used advocates to express their needs.

Systems were put in place on each unit to monitor people's needs and improve day to day communication. Notice boards were in place for staff guidance and included information about people's needs, such as allergies, moving and handling information and peoples dietary needs. Staff told us communication within the service had improved. One staff said, “We have daily flash meetings where things are discussed.” And another staff said, “We have sheets now which tells us what everyone is doing, so we know what we are doing every day.”

Feedback was sought from people and relatives through meetings and surveys, where they could raise suggestions and concerns. Improvements were required to ensure the service could evidence what action was taken when people had feedback about their care and support. Menus were in place and on notice boards in dining areas, however these were in written format and could be confusing for people. Staff had recently formulated pictorial menus, and these were due to be used within the upcoming week.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.