Fernlea

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The provider worked in partnership with staff and services to promote effective care for people.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us staff and professionals work together to provide effective care and support. One person told us, “I have a social worker. They come and check on me.” We observed people meeting visiting professionals and having the opportunity to talk with them privately.

Staff told us they worked in partnership with other health and social care professionals. One staff member said, “We work closely with social workers, GP's and the pharmacy. I rang the GP this morning to discuss 1 person’s medicine concerns.” Another staff member told us how the home received regular visits from social workers and how they supported people to access their medical appointments outside of the home, such as doctors and hospital appointments.

Records confirmed partnership working. The provider raised concerns and shared relevant information with other professionals.

Visiting social care professionals told us the provider worked in partnership with them to promote the wellbeing of people living in the home. One visiting professional told us, "The management team have been really helpful and responsive. There is always someone around to answer questions. They have facilitated all my meetings."

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.