The Care Quality Commission

Archived: Brighton & Hove City Council - 267 Old Shoreham Road

267 Old Shoreham Road, Porslade, East Sussex, BN41 1XS (01273) 295477

Provided and run by:
Brighton and Hove City Council

All Inspections

12 October 2012

During a routine inspection

There were three people who used the service at the time of our visit. We used a number of different methods to help us understand the views of these people, who had complex needs, which meant they were not able to tell us about their experiences. We observed the care provided, looked at supporting care documentation, we spoke with the registered manager, who is referred to as manager in the report, two care workers, two relatives of two people who used the service and a visiting healthcare professional. This told us:

People or their representatives had been able to express their views about the care provided if they wished to, and where possible people who used the service had been involved in making decisions about their care and treatment.

People's care needs had been assessed and care and treatment had been planned and delivered in line with their individual care plan.

People's care had been provided by care workers who understood their care needs, and they knew who to talk with if they had any concerns about the care provided.