- Independent hospital
Weymouth Hospital
Report from 27 November 2024 assessment
Ratings - Surgery
Our view of the service
Weymouth Street Hospital is an independent hospital operated by Phoenix Hospital Group. The hospital has 17 beds, including four operating theatres, medical and diagnostic facilities. We last inspected the hospital on 6 and 14 December 2016. Our findings were that they met all of the Health and Social Care Act 2008 standards of care and regulations. We inspected this service using our single assessment framework and looked at five quality statements. We carried out the unannounced inspection on 29 February 2024. We looked at three out of the five key questions, which were Safe, Effective and Well- led. The main service provided by this hospital is surgery for adult patients.
People's experience of this service
Patients provided feedback through a number of avenues. We saw that external websites used for reviews had been verified. A patient told us that they were a very nervous patient, but felt all the staff were good at calming their fears. The nurse walked them to the theatre arm-linked, and their husband was kept informed. At the change of shifts, nurses said bye and introduced the oncoming nurses. The patient said that they were looked after well and had a fantastic anaesthetist, who explained everything to them. The patient explained that a heart scan was arranged due to high blood pressure and that all staff were excellent. The patient said they were treated with respect and staff were discreet when taking the catheter out. There was a minor problem with the TV. But it was good to have their relative stay in the room. The service received was exceptional and the consultant even contacted them when they were abroad. The consultant surgeon was excellent and information was given to me directly by the surgeon. Where appropriate, nursing staff arranged telephone calls with patients post-discharge, to gather additional feedback from patients and for nursing staff to follow up with patients on any concerns they might have experienced during their stay. Patients said that staff took great care of them and made them feel completely at ease with everything. Patients told us that they were treated with dignity and respect. Patients described their care as safe and comfortable. A patient we spoke with said ‘’the room is comfortable and the facilities are good”. Patients we spoke with said “I was a very nervous patient – but felt all the staff were good at calming my fears. The nurse walked me to the theatre arm-linked. My husband was kept well informed of any updates. Patients said the food was excellent.