Archived: Voyage 1 Limited - 1-1a Christchurch Gardens

The number of incidents which constituted abuse had reduced during September 2013. Staff said they felt less challenged by the behaviour of people who use the service. Staff understood how to report incidents within the home and when they should report concerns to the local authority. The service notified us of incidents appropriately to ensure we could monitor the service.

Staff told us they were prompted to undertake training when required. The training log indicated staff training was up to date. Night staff told us the provider undertook spot checks to ensure people were being supported appropriately. The service had begun to assess staff competencies with a recording tool. Staff appraisals and supervisions were planned and recorded by the service.

We saw staff responded to people's needs and supported them in daily tasks. Staff communicated effectively with people when delivering their care. There was enough equipment to support staff to care for people appropriately and enable people to live independently.

We saw two new care plans contained detailed information on people's care needs, communication assessments and risks associated with delivering care. There were plans to manage people's behaviour and the number of incidents in the home had reduced since the beginning of May. Staff were aware of behavioural management plans and referred to information in the care plans. Safeguarding training was provided to staff.

We saw incident logs contained detailed accounts of incidents and accidents. There were plans to mitigate the risk of incidents reoccurring. However, not all incidents that should have been reported to the Care Quality Commission (CQC) had been reported.

The service's system for monitoring training indicated some staff had not completed up to date training. A new member of staff had not completed their induction training and was working with people who use the service.

Records were up to date and stored securely.

Staff interacted respectfully with people when they delivered personal care and promoted independence and choice.

We looked at three care plans and saw medical conditions, needs and examinations were documented individually for each person who lived at the home. A relative of someone who lived at the home told us their relative needed a specific examination at hospital and the staff at the home had organised this.

Staff we spoke with said the home met people's needs. Staff said the provider responded quickly to allegations of abuse.

However we found an action plan from a recent safeguarding investigation was not being followed by the home.

We saw a survey for people who used the service had been completed with the assistance of staff.

We found the provider had made the required checks on staff during their recruitment process.