Milton Ernest Hall Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care, treatment and support that promoted equality and protected their rights.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Regular meetings took place which provided people, relatives and staff with opportunities to raise concerns, share ideas and be involved in decisions relating to the home. The provider had robust quality assurance systems in place, to check the quality of service provided to people. Throughout our assessment they were open to feedback, taking swift action to drive improvement across the service. They told us, “We will continue to strive to improve our service and resident experience, and to consider any feedback an opportunity to succeed.”

People received care and support that was personalised, coordinated and worked well for them. People and staff told us they felt listened to and were confident in the management of the service. One person told us, “I feel very happy I am here. I settled quickly because staff are marvellous. I don’t have to tell them anything, they know what I need…It’s comforting to be supported like that. I do not miss anything.” Another relative spoke about the improvements they had noted in their family member since moving to the service. One reason for this was the quality and presentation of the food, which was pureed to minimise the risk of the person choking. They said, “My relative is eating again, the food is absolutely amazing, I keep taking photos because they dish it up in lovely shapes…I try whatever they give [person]; it’s so tasty and full of flavour.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.