Archived: Canary House

We spoke with one person who used the service about their experience of living in the home. They told us that they liked their home. They commented "I like it in this home'. 'I am happy here' and it's alright'.

People's health, safety and welfare was protected when more than one provider was involved in their care and treatment. The provider worked in co-operation with a range of other providers in ways which made sure people's health, safety and welfare was protected.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were effective recruitment and selection processes in place.

The provider had an effective system to regularly assess and monitor the quality of service that people received. Canary House had established procedures in place for reviewing people's care and support needs at regular intervals.

We observed that care and support was delivered with warmth, kindness and dedication. The relationships between the providers and the people who lived there were good and personal support was provided in a way that promoted and protected people's privacy and dignity.

The arrangements for keeping the home clean and tidy were satisfactory. The standard of the accommodation, d'cor and furniture and fittings were good and provided a clean and comfortable place to live.

From the inspection of records we found medicines were managed safely and effectively. The providers were competent and had the training, skills and experience to meet the learning disabilities conditions of the people who lived there. Records were kept safely and were fit for purpose.

Without exception people told us this was a lovely place to live in and that they were well supported by the provider. One person said, 'I have been here over twelve years and I am always very well supported'. Another person said, "I love it here. It's really nice for me here'.